Overview
Keep services fast, reliable, and cost-efficient — every day.
We run your cloud with SRE discipline: SLIs/SLOs, error budgets, automated runbooks, observability, and incident response. From Kubernetes platforms to serverless and data services, we operate across AWS, Azure, Google Cloud, and private environments.
What We Do
- Operate platforms and workloads with SLOs and well-defined runbooks.
- Implement observability (metrics/logs/traces) and proactive alerting.
- Manage incidents with on-call rotations, playbooks, and post-mortems.
- Continuously improve reliability, performance, and cost efficiency.
Who It’s For
- Teams needing production-grade operations for critical services.
- Enterprises adopting Kubernetes, microservices, or serverless.
- Leaders wanting measurable reliability and faster recovery.
- Organizations seeking 24×7 coverage with clear ownership.
Operating Model
Clear ownership, predictable processes, and strong feedback loops.
Service Ownership
- Product-aligned ownership with clear RACI and escalation paths.
- Defined SLAs backed by SLOs and error budgets.
Change Management
- Progressive delivery (blue/green, canary), approvals-as-code.
- Pre-deployment checks: security, cost, and policy gates.
SRE Practices
SLIs & SLOs: define golden signals; set targets per service.
Error Budgets: manage release velocity vs. reliability.
Capacity & Resilience: autoscaling, multi-AZ/region DR drills.
Reliability Testing: load, chaos, failover & game days.
Runbooks: curated procedures with guardrails and KPIs.
Post-Incident Review: blameless RCA and action tracking.
Observability
Know what’s happening, why it’s happening, and what to do next.
Signals & Dashboards
- Metrics (RED/USE), logs, traces with service maps and heatmaps.
- SLO burn-rate alerts; synthetic probes and canary checks.
Alerting & Hygiene
- Noise reduction, deduplication, and routing by severity.
- Actionable alerts tied to runbooks and ownership.
Incident Response
From detection to learning — with speed and clarity.
Automated detection with SLO burn and anomaly signals.
Incident commander, roles, and comms templates established.
Runbook execution, rollback/feature flags, customer comms.
Service restoration, verification, and residual risk handling.
Blameless RCA, action items, ownership, and follow-ups.
Automation & Platform Ops
Platform Engineering
- Kubernetes operations (AKS/EKS/GKE): upgrades, scaling, policy.
- GitOps (ArgoCD/Flux), golden images, and paved roads.
- Backup/restore, DR runbooks, capacity & cost guardrails.
Automation
- IaC (Terraform), Policy-as-Code (OPA/Conftest), release gates.
- Self-service catalogs, change automation, and approvals-as-code.
- Patch management and vulnerability remediation workflows.
Deliverables
Operational artifacts that keep services healthy and auditable.
SLO Pack: SLIs, SLOs, alert policies, error budgets per service.
Runbooks & Playbooks: incident, change, and DR procedures.
Observability Kit: dashboards, synthetic tests, alert routing.
Platform Ops Guide: cluster ops, upgrades, scaling, policies.
Reliability Tests: load/chaos/DR drill plans and reports.
Executive Pack: SLO compliance, MTTR trends, DORA metrics.
Methods & Tooling
Practices
- SRE discipline: SLOs, error budgets, toil reduction.
- Progressive delivery; policy & approvals as code.
- Blameless culture and continuous improvement.
Cloud & Platform
- AWS/Azure/GCP services; Kubernetes; serverless; PaaS.
- Networking, identity, backup/DR, and security hooks.
Tooling
- Observability: Prometheus/Grafana, OpenTelemetry, ELK/Loki, CloudWatch/Azure Monitor/GCP Cloud Monitoring.
- Incident & On-call: PagerDuty/Opsgenie, ServiceNow/Jira, Status pages.
- Delivery & Infra: Terraform, ArgoCD/Flux, OPA/Conftest, GitHub Actions.
Engagement Model
Foundations in weeks, then continuous improvement.
Assess & instrument — SLOs, dashboards, alerting, on-call setup.
Harden & automate — runbooks, change automation, policy gates.
Operate & improve — incident drills, chaos/load tests, cost guardrails.
Monthly reviews — SLO trends, DORA metrics, capacity & savings.
KPIs We Track
FAQ
Can you take over operations for existing workloads?
Yes. We start with a readiness assessment, align on SLOs/runbooks, and phase in on-call with clear handoffs.
Do you support 24×7 coverage?
We can provide around-the-clock on-call or collaborate with your teams across time zones.
How do you prevent alert fatigue?
We implement noise reduction, routing, and runbook-backed alerts tied to SLOs and ownership.
Will you help with Kubernetes operations?
Absolutely — from cluster upgrades and policy to scaling, cost guardrails, and DR drills.
Ready to run the cloud with SRE discipline?
Operate with clear SLOs, actionable alerts, robust runbooks, and faster recovery.